Delivery
Where is my order?
Enter your order tracking number in the section below. It can be found on your order dispatch confirmation email
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Delivery
HOW LONG WILL THE DELIVERY TAKE?
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• For UK customers
Standard delivery takes 3 to 5 business days
Expedited delivery is done the next business day
• For EU, USA and AUSTRALIAN customers:
Standard delivery takes 3 to 7 business days
Expedited delivery takes 1 to 2 business days
Standard delivery takes 3 to 5 business days
Expedited delivery is done the next business day
• For EU, USA and AUSTRALIAN customers:
Standard delivery takes 3 to 7 business days
Expedited delivery takes 1 to 2 business days
DO YOU DELIVER TO PO BOXES?
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• Postcode restrictions may apply.
• Should this be the case, it will be informed to you at the time of placing the order.
• Should this be the case, it will be informed to you at the time of placing the order.
DO I HAVE TO PAY DUTY IF ORDERING FROM OUTSIDE OF THE UK?
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• All orders to EU, USA and Australian addresses will be delivered with all duties paid by us.
• For other countries, and depending on the value of your order, your order may be charged customs or import duties.
• If your parcel is charged, you will have to cover these costs. These duty costs vary from country to country and are beyond our control.
• For more accurate information, we would suggest you get in touch with your local customs office.
• For other countries, and depending on the value of your order, your order may be charged customs or import duties.
• If your parcel is charged, you will have to cover these costs. These duty costs vary from country to country and are beyond our control.
• For more accurate information, we would suggest you get in touch with your local customs office.
WHERE IS MY ORDER?
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• Enter your order number, found on the confirmation email, to Order Tracking section at the the top left of this page.
• Order tracking is only available after your order has been dispatched.
• Some orders may be shipped in multiple parts. In such case, you will received multiple dispatch email.
• Order tracking is only available after your order has been dispatched.
• Some orders may be shipped in multiple parts. In such case, you will received multiple dispatch email.
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
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• If you're missing part of your order, it is possible that your order may have been shipped in multiple parts. In such a case, you will received multiple dispatch emails.
• This is quite likely if you have ordered multiple units and/or multiple products in one order.
• However, if you have not received your complete order within 14 days, do contact us.
• This is quite likely if you have ordered multiple units and/or multiple products in one order.
• However, if you have not received your complete order within 14 days, do contact us.
CONTACT FREE DELIVERY
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• With the ongoing COVID-19 situation, our customers' well-being is a top priority for us.
• We are working with our logistics partners to offer Contact-Free delivery.
• We are working with our logistics partners to offer Contact-Free delivery.
WHY MY TRACKING IS SHOWING PARCEL BEING RETURNED TO SENDER?
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• This usually happens when the delivery courier has made an unsuccessful attempt to deliver. You may not have been in or the delivery courier could not gain access to your property.
• In such an unfortunate scenario, we will refund the order to you within 15 business days. For your information, it takes 10 business days for the returned parcel to reach back to our warehouse, followed by 5 business days for the return to be processed and refund to hit your account.
• In such an unfortunate scenario, we will refund the order to you within 15 business days. For your information, it takes 10 business days for the returned parcel to reach back to our warehouse, followed by 5 business days for the return to be processed and refund to hit your account.